Becca Lindsay

HOW WOULD A CHILD DESIGN THEIR OWN HEALTH CARE EXPERIENCES GIVEN THE OPORTUNITY?

There are some 911,794 children in Scotland aged 16 and under. They make up almost 20% of our population, and both them and their families access the National Health Service every year. Given the opportunity, what could their opinions about this service teach us about how it functions? How can children help us improve these services?

Through working directly with paediatricians, children and other specialists I aim to gather information about our current health care facilities. Are there gaps? Where should we go next in development of services for children and families?

Many children encounter unpleasant and traumatising experiences when in hospital. Several environments children attend for therapeutic and medical care are institutionalised and carry a degree of stigma for the user. Most of these buildings interiors are designed and structured by adults with only their perception of what the user will experience and feel. Ownership and power within the design process is too often exclusive to the designer/architects/owner/funder. Children and their families, are forgotten or overlooked within the process.

Studies have shown that stress and recuperation levels are directly linked to buildings and surroundings.

Key stakeholders

children who require hospital care, via outpatient clinics, through in-patient stays,

their parents and siblings,

the paediatricians,

nursing staff,

specialists (music, art, play, therapists, teachers, grief and trauma),

domestic staff,

management, administration teams and medical departments.

Other key stake holders

Designers within hospital and therapeutic facility design.

Architecture, Interior and Environmental Design Lecturers,

Design Students,

Service Design Specialists,

Every designer knows that the key to good sustainable design is to engage with their clients. I aim to do that on a level where I empathise, understand and fully engage with each situation. To try to understand the uniqueness of each person.

My proposal suggest that the involvement of children within the design process is not an irrational design concept. Consultation with the young about their environment will encourage positive health experiences for all. I want to help the NHS get the very best from the resources they can acquire. One such resource is the insights of their patients.

The involvement of children within the design process is not an impossible task, it simply requires some innovative thought and consideration. They have opinions and needs that can and should be used to create more constructive environments for the youths of today and tomorrow.

Co-design is a method that should be at the core of design. How can you design for people if you do not interact with them, truly understand them and learn what it is that they need. Give them a voice. Good design is not about the designer, it is about the people.

I propose to undertake an expansion and development of my previous field of research, in which I looked into how children and adults responded to paediatric environments and methods for involving them in the design process. I aim to develop further methods of interaction between designers and members of the public, methods of co-design, consensus design and post-occupancy evaluation techniques. I am aiming to develop a base of resources, methods, information and feedback pertaining to what makes positive and negative design outcomes.

By hosting workshops, interactions, conducting interviews, conducting cultural probes, and test running some theoretical interventions I aim to develop a series of outcomes that could be implemented to improve situations faced by many children and families.

Thus allowing other designer to see and consider social views towards their own and others work. It will create options and considerations for them to engage with from an earlier stage within their processes, by either undertaking studies of their own, or requesting them, or possibly at an advanced stage being able to call upon and utilise a wider field of useful and socially impacting information. The overall aim is to create more positive outcomes for everyone.

Some of the key questions and areas that I will investigate: How can we involve children in the design process? What benefits will this bring for designers and society? How can the design world benefit from a resource pool pertaining to user needs, wants, likes and dislikes? In what format would this be most accessible and useful?

BIBLIOGRAPHY

Bell, B, (ed) (2004). Good Deeds, Good Design: Community Service through Architecture. 1st ed. New York: Princeton Architectural Press.

Co-production – NESTA . 2012. Co-production – NESTA . [ONLINE] Available at: http://www.nesta.org.uk/areas_of_work/public_services_lab/coproduction.

Cortvriend, P. (2005) The effects of healthcare environment on patients and staff

Manchester: EHMA

Day, C, 2003. Consensus Design– socially inclusive process . Oxford: Architectural Press.

Day, C, 1990. Spirit & Place. Oxford: Gray Publishing.

Day, C, 1990. Places of the Soul- Architecture and Environmental Design as a Healing Art. Wellingborough: Butler & Tanner Ltd

Figure9. Age Structure of NHS Board Areas . 2012. . [ONLINE] Available at: http://www.gro-scotland.gov.uk/files2/stats/population-estimates/mid-2010/10mype-cahb-fig9.pdf.

From Hospital to Home « thinkpublic. 2012. From Hospital to Home « thinkpublic. [ONLINE] Available at: http://thinkpublic.com/2012/01/from-hospital-to-home/. .

General Register Office for Scotland – NHS Central Register – Review Of The NHS Central Register. 2012. General Register Office for Scotland – NHS Central Register – Review Of The NHS Central Register. [ONLINE] Available at: http://www.gro-scotland.gov.uk/national-health-service-central-register/review-of-the-nhs-central-register.html.

K,Brooks., W,Quesenbery. 2011. Storytelling for User Experience Crafting stories for better design. 1st ed. New York: Rosenfeld.

MakeTools. 2012. MakeTools. [ONLINE] Available at: http://www.maketools.com/. (2009). Co-creation through generative design thinking. [Online Video].2009. Available from: http://www.iasdr2009.com/m42.asp.

People Powered Health – NESTA . 2012. People Powered Health – NESTA . [ONLINE] Available at: http://www.nesta.org.uk/areas_of_work/public_services_lab/people_powered_health.

Segelström , F, 2010. Visualisations in Service Design. Thesis. Department of Computer and Information Science: Linköping University. Linköping

Stickers, Kids And A White Room — The Pop-Up City. 2012. Stickers, Kids And A White Room — The Pop-Up City. [ONLINE] Available at: http://popupcity.net/2012/01/stickers-kids-and-a-whiteroom/utm_source=feedburner&utm

_medium=feed&utm_campaign=Feed%3A+popupcity

+%28The+Pop-Up+City%29&utm_content=Google+Reader.

Table 1.Estimated Population by age and sex. 2012. . [ONLINE] Available at: http://www.gro-scotland.gov.uk

/files2/stats/population-estimates/mid-2010/10mype-cahb-t1.pdf. [Accessed 20 January 2012].

A,Druin, E,Golub, J,Fails, S, Franckel, S,Massey. K, Schneider. & B,Xie.(2010):

Connecting generations: developing co-design methods for older adults and children, Behaviour & Information Technology,

DOI:10.1080/01449291003793793. P1-11

link to this article: http://dx.doi.org/10.1080/01449291003793793

BIOGRAPHY

email: laevacceber@hotmail.co.uk
rplindsay
website: http://www.rpveal.co.uk

I’m a Master of Design student at Duncan of Jordanston, Dundee University.

I graduated from my undergraduate studies of Interior and Environmental Design in June 2011.

I am very passionate about co-design and the involvement of people within the design process.

I enjoy working with people and adapt well to different situations and enjoy diversity, challenges and working with designers from different fields of practice and countries.

I believe that it is incredibly important to be able to appreciate other peoples perspectives and value their opinions, be they designers or stakeholders. The role of the designer should be that of an enabler, facilitator, and collaborator

process.

Co-design is a method that should be at the core of design. How can you design for people if you do not interact with them, truly understand them and learn what it is that they need. Give them a voice. Good design is not about the designer, it is about the people.

My key area of focus is within health care facilities, but the methods that I have developed and the new ones I hope to develop can be applied to any type of community based design project from hospitals to schools, libraries, dentists, and so on. The ethos to my work is simple, Design is not about the designer, It’s about the people.

Rebecca aims to develop further methods of interaction between designers and members of the public, methods of co-design, consensus design and post-occupancy evaluation techniques. She hopes to develop a base of resources, methods, information and feedback pertaining to what makes positive and negative design outcomes.

The work and research I have developed so far has been selected for exhibition within the Scottish Parliament until March to be shown within their Design and Democracy exhibition and I have recently joined the Angus Artist in Schools network, which provide me with mentoring, in-school experience, networking opportunities, workshops, training, etc. I also have my own experiences from working within the schools over the past 24 months and from assisting with each of my children’s nursery classes for art over the past 11 years.

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2 Responses to Becca Lindsay

  1. Ashley says:

    Brilliant Becca,

    Question – why can’t the parents and kids be in the consultation process when the NHS are designing or rejigging their wards, offices and various buildings? It appears that it is not a very inclusive consultation process really – this will be a piece of research and design right up your street!

    Enjoy!

  2. jimlsls says:

    for pediatrics, it would be great if we can have cartoon and toys around. Most children hate wearing hospital uniform, maybe we can design a better one for them? So they won’t feel that they are stuck in a hospital, we want them to enjoy their time in the hospital, like a home or a theme park.

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